Click the PDF icon below to download the eBook from the Online Library. Book Description - ISBN 971-1-32741-911-6 (39 Pages) This free eBook describes the top five marketing principles that will help you to develop a marketing plan that meets the strategic goals of your organization. It will also help you define the most effective and efficient marketing campaigns to include in this plan. Chapter 1 - The more an organization knows about its customers the better able they are to market to them. The RFM segmentation methodology provides a score for each customer that relates to their ‘value’ to your business. RFM stands for: Recency, Frequency and Monetary.